Privacy Policy

Privacy & Confidentiality

Buyoko.com is operated by JW & FA Companies PVT Limited (Registration Number: ‘0114555’). We respect your privacy and want to protect your personal information. To learn more, please read our privacy policy.

This Privacy Policy explains how we collect, use, and (under certain conditions) disclose your personal information. Our privacy policy explains your options regarding the collection, use, and disclosure of your personal information. By visiting the site directly or through another site, you accept the practices described in this policy.

Data protection is a matter of trust, and your privacy is extremely important to us. We shall therefore only use your name and other information that relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so, and we will only collect information if it is relevant to our dealings with you.

We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected. You can visit the Site and browse without having to provide personal details. During your visit to the Site, you remain anonymous, and at no time can we identify you unless you have an account on the Site and log on with your username and password.

1. Data that we collect

We may gather various types of information when you attempt to place an order on Buyoko.com.

This data is collected, stored, and processed to complete your purchase, manage any potential future claims, and offer you the highest quality of service. The personal information we may collect includes, but is not limited to, your title, name, email address, postal address, delivery address (if different), telephone number, mobile number, and payment or bank account details.

2. We put your precious information to good use

We use the information you provide to help us process your orders, deliver services, and provide you with relevant updates. Specifically, we may use your information to:

Manage your account with us
Verify and complete payment transactions
Audit data downloads from our website
Enhance and customize the layout or content of our website for better user experience
Identify visitors on our site
Send you useful information or updates about our products and services, assuming you’ve indicated that you’re open to such communications.

With your consent, we may also contact you by email with details about other products and services. If you prefer not to receive marketing communications from us, you may opt-out at any time.

We may share your name and address with third parties (such as couriers or suppliers) to facilitate product delivery. Please ensure that the information you provide is accurate and up-to-date, and inform us of any changes.

Your order details may be securely stored with us, but for security reasons, they cannot be accessed directly by our team. However, you can view your order details, including completed, pending, or soon-to-be-dispatched orders, by logging into your account on Buyoko.com. From your account, you can also manage your address, bank details (for refunds), and newsletter subscriptions. We ask that you keep your login credentials confidential and avoid sharing them with unauthorized parties. We are not liable for any misuse of passwords unless the misuse results from our actions.

3. Other uses of your personal information

We may use your personal information for opinion and market research purposes, ensuring that your details remain anonymous and are only used for statistical analysis. Participation is optional, and you may choose to opt out at any time. Any responses to surveys or opinion polls we conduct will not be shared with third parties. Disclosing your email address is only necessary if you wish to participate in competitions. We store survey responses separately from your email address.

Additionally, we may send you information about our company, Buyoko.com, other websites we operate, products, sales promotions, newsletters, or details about companies within our group or business partners. If you would rather not receive this information (or certain parts of it), simply click the ‘unsubscribe’ link in the emails you wish to stop receiving. Within 7 working days (excluding Sundays and public holidays in Pakistan), we will update your preferences as requested. If we require clarification, we will contact you for further details.

We may also anonymize user data to analyze general site usage, determine users’ general locations, and assess the performance of links in emails sent to registered users. This anonymized data may be shared with third parties, such as publishers, but it will not contain any information that could personally identify you.

Competitions

For competitions, we use your data to announce winners and promote our offers. Further details can be found in the specific participation terms for each competition.

Third Parties and Links

We may share your details with other companies within our group, as well as with agents and subcontractors who assist us in using your data as outlined in our Privacy Policy. For example, we may work with third parties to help deliver products, process payments, analyze data, and support our marketing or customer service efforts.

To protect against fraud and reduce credit risk, we may also exchange information with third parties. In the event of a sale of our business or part of it, we may transfer databases containing your personal information. Except as detailed in this Privacy Policy, we will not sell or disclose your personal data to third parties without your prior consent unless it is necessary for the purposes outlined here or if required by law.

Please note that Buyoko.com may contain advertisements from third parties and links to or frames of other websites. We are not responsible for the privacy practices, content, or actions of these third parties or other websites, nor for any third party to whom we transfer your data in accordance with our Privacy Policy.

4. Cookies

Accepting cookies is not mandatory for visiting the Site. However, please note that the ‘cart’ functionality and the ordering process can only be utilized if cookies are enabled. Cookies are small text files that uniquely identify your computer to our server when you visit certain pages on the Site. They are stored on your computer’s hard drive by your Internet browser. Cookies help recognize your Internet Protocol address, allowing for a smoother experience while using Buyoko.com.

We use cookies solely for your convenience—for instance, to remember your identity when you want to modify your shopping cart without needing to re-enter your email address. We do not use cookies to collect any other information about you, such as for targeted advertising.

While you can configure your browser to reject cookies, doing so may limit your ability to use the Site effectively. Rest assured, our use of cookies does not involve any personal or private information and is free of viruses. For more information about cookies, you can visit AllAboutCookies.org, and to learn how to remove them from your browser, please visit this link.

5. Security

We have implemented suitable technical and security measures to safeguard your information from unauthorized or unlawful access, as well as from accidental loss, destruction, or damage. When collecting data through the Site, your personal details are stored on a secure server protected by firewalls. Our security protocols may occasionally require us to verify your identity before we release any personal information to you. Additionally, you are responsible for ensuring that your password and computer are protected against unauthorized access.

6. Your rights

If you have concerns about your data, you have the right to request access to any personal information we may hold or process about you. You also have the right to request corrections to any inaccuracies in your data at no cost. Additionally, at any time, you can ask us to cease using your personal data for direct marketing purposes.