Terms & Condition

Terms & Conditions

By using Buyoko.com, you accept the site’s terms and conditions, claims policies, and refund and reversal policies. We encourage you to review the Terms and Conditions thoroughly before using Buyoko.com.

Order claims depend on the specific supplier of the product. As Buyoko.com operates as a marketplace platform, we do not handle warranty claims directly for customers.

Customers must carefully follow the terms and conditions to submit a claim for a product.

Official Brand Warranty

The terms and conditions for the official warranty are detailed on the warranty card. Buyoko.com will not be held liable for any claims. Warranty claims for the product must be addressed through the respective brand’s service centers.

Warranty to be Claimed within 24 Hours

Buyoko.com allows a 24-hour window for customers to claim the warranty on a product. Customers must report any manufacturing defects within 24 hours of receiving the product.

Warranty Will Not Be Claimable if:

Claims reported more than 24 hours after delivery will not be accepted. Any damage to the product after delivery will not be eligible for a claim through Buyoko.com. Unbranded products are also not claimable.

Change of mind regarding a product will not be accommodated. The company cannot be held responsible for medical products and supplements that may cause healthcare issues. Customers are advised to exercise due diligence before purchasing such products and to consult medical professionals prior to purchase or consumption.

Products with an official warranty are not claimable through Buyoko.com. Customers must contact the number provided on the official warranty card for assistance. Additionally, international warranty products are not accepted by Buyoko.com.

Claiming Terms and Conditions

All product claims must be reported within 24 hours of delivery. Customers are required to provide pictures and detailed videos of the issue, along with a photo of the invoice. For damaged products, customers must report the issue within 1 hour of delivery (or at the time of delivery for Karachi only).

Once a claim is submitted to the relevant department, the claims team will respond within 2-4 working days. If a customer receives the wrong product, it can be exchanged if reported within 24 hours of delivery.

Customers should send pictures and videos of the product via WhatsApp at 0328-2898-807 and email us at [email protected]. All claims will be investigated by the vendor and our quality control team. Valid claims will be eligible for a replacement. If the product is no longer available for exchange from the vendor, the customer’s payment will be refunded or reversed. Please note that customers cannot opt for a payment return.

Recommendation: Customers should create an unboxing video of the product as solid proof or evidence.